Help & Support

Contact us

Write to vidnip@arcs-ai.com. Please include:

• Which app (Mac or iPhone) and its version (Mac: Vidnip menu → About; iPhone: Settings → About).
• Your macOS / iOS version.
• For download problems: the page link and what Vidnip showed.
• For iPhone connection problems: the diagnostic log from iPhone Settings → Diagnostics → Export diagnostic log (it is redacted; no codes, credentials or full links).
• For license questions: the email address you purchased with.

Vidnip for Mac

Getting started

1. Download the dmg, drag Vidnip into Applications and open it. macOS 14 or later on Apple Silicon is required; everything is bundled.
2. Copy the address of the page with the video and paste it into Vidnip. It lists what it finds; click Download.
3. Your first 3 downloads are free with no time limit. After that, a one-time purchase unlocks the app on up to 3 Macs.

License

• Activate: Vidnip menu → Purchase / License… (or the license card at the bottom of the sidebar) → paste the key from your purchase email.
• Moving to a new Mac: deactivate on the old one (Vidnip menu → Purchase / License… → Deactivate This Mac), then activate on the new one. If the old Mac is gone, email us and we will free the slot.
• Lost key: email us from the purchase address.

Downloads

• Sites that need a sign-in: open the built-in preview window, sign in, and detection continues. For YouTube, Settings → YouTube → Sign in.
• A site says "verify you are human" or blocks the request: open the page in the preview window, complete the check, then detect again.
• DRM-protected video (streaming services) cannot be downloaded, and Vidnip says so when it detects it.
• Guides: download web video, m3u8 / HLS, when a download fails, TikTok & Douyin, video to MP3, download subtitles.

Vidnip for iPhone

The iPhone app is a companion to Vidnip for Mac. It sends links to your Mac, shows and controls the Mac's download tasks, and gives you three ways to use finished videos: download to the phone, stream from the Mac, or remote-control playback on the Mac. It is free on the App Store: Vidnip for iPhone.

Requirements

• Vidnip for Mac 1.7.0 or later, with "Allow iPhone to connect over the local network" turned on (sidebar → iPhone, or Settings → iPhone).
• iPhone with iOS 17 or later, on the same Wi-Fi as the Mac.
• The Mac's license state applies: while the Mac still has free downloads or is activated, the phone can add tasks.

Pairing

1. On the Mac: click iPhone in the sidebar → turn on "Allow iPhone to connect over the local network" → click Show Pairing Code.
2. On the iPhone: Mac tab → pick your Mac → enter the six-digit code. The code is valid for 5 minutes and is voided after 5 wrong attempts.
3. From then on the phone connects automatically whenever both are on the same Wi-Fi. To remove a phone, use the device list on the Mac.

Sending links

Paste a link in the Tasks tab, or use the Share sheet from Safari or any app and choose Vidnip. The Mac detects the videos; you confirm which one to download on the phone. If the Mac is unreachable, the link is kept and sent the next time you open the app.

Downloading to the phone

Transfers run while the app is in the foreground. Switching away or locking the phone pauses them; they resume from where they stopped when you come back. Every file is verified with SHA-256 before it appears in the Library. Files in the Library are not included in iCloud backup.

Troubleshooting

• The Mac is not found. Check that the Mac is running Vidnip 1.7.0 or later with "Allow iPhone to connect over the local network" on, that both devices are on the same Wi-Fi, and that the iPhone has the Local Network permission (iOS Settings → Vidnip). Some routers have "AP isolation" or "client isolation", which blocks discovery; turn it off or use the Mac's address manually.
• "Incompatible version". Update whichever side is older.
• "Unreachable" after the Mac slept. Wake the Mac; the phone reconnects on its own.
• A video will not stream. MKV and WebM cannot be played natively on iPhone. Use "Convert to MP4" on the media page; it is usually a quick remux.
• Casting to a TV. Tap AirPlay in the player. The TV must be on the same Wi-Fi as the phone.

More

About Vidnip for iPhone · Send a link from iPhone to Mac · Watch Mac videos on iPhone · Privacy policy · Open-source licenses · Home